At Mighty Ape we do our best to provide customers with fast and efficient service, and our dispatch team work hard throughout the day to get orders shipped out ASAP. That being said, we do understand that sometimes things don't always go according to plan and that accidents can happen.
If you do need to cancel or modify an existing order for any reason, please contact us to let us know. This includes changing your delivery address, adding or removing items, or changing your payment method.
Please note that, while we do our best to honour requests to cancel or modify an order, we cannot guarantee that this will be possible. We work hard to get all orders shipped out as quickly as possible, and in instances where an order has been fully processed and packaged by our team, or where an order has been handed over to the courier, we will not be able to make changes.
We want to make you happy and to enjoy shopping at Mighty Ape. If you’re cancelling your order because you’re unhappy with the service you’ve received, or if you’ve found the item cheaper elsewhere, please tell us so that we might have the opportunity to make it right.