If it's your first time shopping on Mighty Ape, you're using a new credit card, or we're unable to verify important parts of your order such as your delivery address – you may be asked to complete a card verification process.
This is done to ensure your credit card is never used without your permission.
If you've been asked to complete this process please follow the verification instructions sent to your email address.
Important information for Westpac customers
Transactions can take up to 24 hours to appear online for Westpac customers. If you do not wish to wait – please call Westpac on 0800 400 600 and ask for the two values over the phone.
I can’t find the two values on my bank statement – what should I do?
- The two amounts should appear instantly on your online bank statement, so check that you’re looking at the correct account.
- If you’re sure that you’re looking in the right place, give your bank a call on the phone (numbers provided below). Transactions nearly always appear instantly online, however, sometimes there is a delay. Your bank will be able to provide you with the values over the phone.
I incorrectly entered the values 3 times – what should I do?
Your order will be blocked and you will be asked to contact our customer service team who will help you to locate the two values. We will only remove the hold on your order if you are able to identify the two values correctly. If you’re unable to correctly identify the values – we will refund your credit card.
For your convenience, a list of internet banking sites and phone numbers is provided below:
ASB 0800 803 804
ANZ 0800 269 296
BNZ 0800 275 269
Kiwibank 0800 113 355
Westpac 0800 400 600
TSB 0800 872 226
Q Card 0800 117 000
GEM 0800 500 505
Westpac 132 032
ANZ 13 13 14
Commonwealth Bank 13 2221
NAB 13 22 65